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As detailed in, there are different levels of security you can set for Samsung Galaxy S6 and S6 edge.However, maybe suddenly, your password or fingerprint is not accepted by Galaxy S6 or S6 edge.You are locked out of Samsung Galaxy S6 or S6 edge.or S6 edge is useless. This is the purpose of the: if someone steals your galaxy S6, they cannot access your data on the phone if it is locked.But if you are locked out of your own phone, it is hard for you to calm down.
Most owners may blame the “stupid” lock screen policy.Anyway, the stupid unlock policy is here to protect your data from unauthorized access.There are a couple of ways to unlock Samsung Galaxy S6 and S6 edge even when your password or finger print is not recognized:. You can. All personal data and files will be erased and you have to setup the phone just like a new one.
Please follow on how to reset Galaxy S6 and Galaxy S6 edge. If fingerprint is not recognized, you can still use the backup password.
The problem is Samsung enforce a security policy on backup password length and complexity and many owners forget it very easily. If you use pattern lock, after a few fails, you can use your Google account to unlock Galaxy S6 or S6 edge. But Google account does not work if lock screen security is set as PIN or password or fingerprint. You can visit local Samsung service center. In some regions, they can help you unlock the phone if you can be identified as the owner.
But this is not a standard service: most Samsung service centers will insist on resetting the phone. You can use Google Android Device Manager. This used to work for almost all Android devices. Now, Android device can only lock your device if it is locked. If it is locked, you can only erase the device, but not unlock (reset the lock). You can use Samsung Find My Mobile service.
I will show you later. This is currently the only working method to unlock Samsung Galaxy S6 and S6 edge when you are locked out of your device. Update! You can use Google account to unlock Galaxy S6 and Galaxy S6 edge if you are locked out of the phone.
In the past, this does not work if lock screen security is set as fingerprint. But now, this works for all lock screen security settings include fingerprint in most (not all) regions. The requirement is your phone must connect to Internet.As for why Samsung Galaxy S6 does not accept my password and fingerprint, nobody knows.Samsung will blame you although you can swear the password or backup password is correct. Don’t waste time to argue with them. It won’t help. Android Device Manager does NOT unlock your Galaxy S6 and Galaxy S6 edge any moreI used to recommend when someone is locked out his own Android devices.Actually, in, I also mistakenly recommend Android Device Manager. But the sad truth is that:.
Android Device Manager can ring your phone. Android Device Manager can lock your phone if it is NOT locked yet. Android Device Manager can erase your phone (reset). Android Device Manager can change the lock screen of your phone. Android Device Manager will NOT unlock the phone and will NOT reset the lock.So, basically, Google removed the most valuable service from Android Device Manager. I cannot track back when it was removed.After clicking lock in Android Device Manager, you can type new password and messages to be shown on the lock screen as shown below.But, if your phone is already locked (that’s why you are reading this page), you will get a splash message like (as shown below).
Edge Hot Unlock Code Free
Since Google has verified that a screen lock is already set, the password you entered won’t be used.This means Android Device Manager will NOT reset your screen lock. The password you typed in New lock screen page will NOT be passed to the phone at all.In other words, Android Device Manager only helps you lock the phone if it is not locked, but does not unlock the phone or reset the lock password for your Galaxy S6 or S6 edge.How to unlock Samsung Galaxy S6 and S6 edge when your password and fingerprint are not accepted with Samsung Find My Mobile?So, currently the best way to unlock Samsung Galaxy S6 and S6 edge when your password and fingerprint are not accepted is Samsung’s Find My Mobile.Samsung is often teased as the king of bloatware.
There are some half-baked features, some nobody-will-use features in previous Galaxy devices since.But Samsung actually has provided some nice services for long time. Is one example. Samsung has this “” mobile tracker even before Galaxy S. Now it is re-branded as Find My Mobile with more features.Find My Mobile is NOT a new service. If you ever tried Samsung Dive, it is just the new version of Samsung Dive.Samsung Find My Mobile provides all functions and features Android Device Manager offers, and many other features.Of course, you can unlock Samsung Galaxy S6 and S6 edge with Samsung Find My Mobile service without and Galaxy S6 edge.To use Samsung Find My Mobile service, you need:. a Samsung account. The webpage requires you to log in with your Samsung account.
enable Find My Mobile on your Samsung Galaxy S6 or S6 edge. If you added a Samsung account on the Galaxy S6, by default, this is enabled. internet connection on the Galaxy S6 (the unlock command can only be reached Galaxy S6 or S6 edge through internet). This means at least one of WiFi and mobile data is turned on before you are locked out.Please note, there is no way to change the phone settings when Galaxy S6 is locked.
This is the purpose of the screen lock. Step 1: enable Samsung Find My Mobile service on Galaxy S6 or S6 edgeTo enable Samsung Find My Mobile service on Galaxy S6 or S6 edge, go to Settings— Lock screen and security. Tap Find My Mobile as shown below.
It will ask you to provide your Samsung account. It is a bit annoying that it will ask you for this every time when you try to open Find My Mobile settings even after you add Samsung account to Galaxy S6 or S6 edge.In the Find My Mobile page, you need make sure Remote control as shown below is turned on (switch is on the right side). By default, it should be on.Please note, there are a few other security settings. You should NOT enable them if you do not fully understand them.Step 2: unlock Samsung Galaxy S6 or S6 edge with Samsung Find My MobileYou can now visit to unlock Samsung Galaxy S6 or S6 edge.You need sign in with your Samsung account as shown below in the left panel.Once logging in, one of the registered devices will be listed as shown below.The registered devices means any devices with your Samsung account.
You can click it to see all of your devices with your Samsung account. Click any of them to make it active.Make sure your Galaxy S6 or S6 edge is listed and active.You also need make sure the Connection and Remote controls are on. If your Galaxy S6 or S6 edge has no internet access, it be shown as OFF.Scroll down and expand Unlock my device as shown below.Now you can unlock Samsung Galaxy S6 or S6 edge by clicking Unlock my screen as shown below.You will get the feedback on the screen:The screen is unlocked. Setup screen lock on the device.Now, your Galaxy S6 or Galaxy S6 edge should be unlocked. The lock screen security in Galaxy S6 pr S6 edge will be also be reset as swipe.Step 3: Set up new screen lock on Samsung Galaxy S6 or S6 edgeIn your Galaxy S6 or S6 edge, you will find a notification of Screen unlock via Find My Mobile as shown belowOnce Find My Mobile unlocks Samsung Galaxy S6 or S6 edge, it also reset the lock screen security to swipe.So, you probably want to set up new screen lock.Don’t forget your password or backup password again.Updated!!
How to unlock Samsung Galaxy S6 and S6 edge when your password and fingerprint are not accepted with Google accountFollowing recent updates, you can now unlock Samsung Galaxy S6 and S6 edge with Google account when the backup password and fingerprint are not accepted.This can be an alternative method to unlock Galaxy S6 with Samsung’s Find My Mobile. It is very useful for owners who haven’t setup a Samsung account on Galaxy S6 or S6 edge.After trying backup password incorrectly more than 5 times, the Unlock via Google option as shown below will be offered now.Tap Unlock via Google will allow you to unlock the lock screen with Google account as shown below.The security will also be reset as Swipe. So, you can reset the lock screen security as you want later.Please note, there are a few requirements for this method of unlocking Samsung Galaxy S6 and S6 edge with Google account:.
Your Galaxy S6 or Galaxy S6 edge must connect to internet. In other words, you should not turn off both WiFi and mobile data before you are locked out. Please note, you cannot enable mobile data or WiFi when the screen is locked. I am not sure why Galaxy S6 or S6 edge must connect to Google server and does not use locally saved credentials. You can only use the main Google account on Galaxy S6 or S6 edge. If you have multiple Google accounts on the phone, only the main Google account (which you added first) will work.
If you use other Google account, you will get invalid account/password info.Do you know how to unlock Samsung Galaxy S6 and S6 edge with Samsung Find My Mobile, if you forget the screen lock password (and your fingerprint is not accepted either)?If you have any questions on using Find My Mobile to unlock Samsung Galaxy S6 and S6 edge or to reset the Samsung Galaxy S6 screen lock, please let us know your problems in the comment box below.The community will try to help you.For other features of Galaxy S6, please check page.For detailed guides on how to use Samsung Galaxy S6, please check page. I am looked out of my 6s edge. I don’t have find my mobile.I did use google device managed BEFORE I found this forum. It DID work, (as in locked my screen – which was already locked by the way, and I can see the Google recovery on my screen, BUT I still need the password lock I stupidly set up and can’t remember when I did the software update yesterday.I see you say you can get Google on your screen after 5 attempts and log in by email, ( which would solve all my problems as I’m connected to the internet etc). How di I get that option? I’m in Australia. Do we not have that here ( which if it’s a software based thing should be universal?).How can I find out what it asks for as a password combination ( which might help me remember) ie; 6 long including a number and a capital.
I don’t think you would get the option to unlock via Google account. It was actually removed in most models.Android device manager can only help you lock the phone or erase the phone, but not unlock the phone due to legal considerations.Unfortunately, your only officially option is Samsung’s find my mobile service to unlock the phone. If you haven’t added any Samsung accounts on the phone, you probably have to reset the phone. This means you may lose your data and files if you don’t have backups.Patrick Heron says.
Simon, it was bluetooth, and I had my car’s bluetooth as a trusted device, but it did not work. Here is how I solved the issue! My gmail accounts had authenticators, and so it did not accept my gmail passwords.
I could not use my phone all day! I even talked to samsung and tmobile, they suggested to reset my phone even I told them it could be authenticator on gmail accounts! I remember I left my gmail account on my personal mac on a private network! I turned off the authenticator, and I tried my gmail password on my phone, and it worked. So, if you guys have authenticator configured on your account, you can try to turn it off. It’s gone and it’s not a bug.
Android device manager removed the unlock function long time ago due to possible legal implications. So unlocking with Google account is gone. Google unlikely will change this unless there are substantial changes in laws and regulations. Google only offers erase option because it’s a legal requirement in some countries and regions.
It’s rumoured Samsung may remove the unlock option in some regions in the future. Anyway, Samsung is in a different position as Google because it’s hardware manufacturer. The article is very useful. My son was playing with my phone and probably pressed on the fingerprint button too many times, causing the phone to resort to unlocking by backup password. Which I unfortunately forgot. All of this happened when my WIFI/mobile data was TURNED OFF.I tried the steps to unlocking via Find My Mobile, but my phone’s internet is OFF.
So it DOES NOT WORK WHEN THE INTERNET SETTINGS WERE OFF BEFORE THE SCREEN LOCKED.Please be sure to update your verbiage to avoid confusion. Your article does not state this explicitly. It only states “You also need make sure the Connection and Remote controls are on. If your Galaxy S6 or S6 edge has no internet access, it be shown as OFF.” I suggest adding, “if your Galaxy S6 or S6 edge has no internet access, it be shown as OFF, and these steps will not work”.Many thanks.
My boss is in Mozambique and his Galaxy S6 is giving a message ” device is locked, contact owner at. His gmail address. Please help me to unlock his phone from South Africa, I am his PA and need help urgently. I do have access to his gmail account.
I was on the phone with Vodacom for hours, I went to the Vodashop, but with no results. Please I am desperate. My boss needs his phone urgently and it seems that there is no way to unlock this vodaphone protect thing. It is a BIG problem!! I have tried all the pincodes that he have to log in onto Vodacom’s website, but to no avail. Please help me. I have a samsung account, S6 Edge phone and received the locked out, factory reset message.
I have been to Verizon store, talked for hours with both Verizon and Samsung tech support, the result: despite resetting the phone and cache, when the phone is powered up the SAMSUNG ACCOUNT screen continues to pop up. I enter my ID and proper password wihich is confirmed on my desktop only to have received too many times “PROCESSING FAILED”. I really do not want to send back to Samsung Center to have it unlocked. Any help here? After you reset your S6, you need setup the phone with your Google account, not your Samsung account.If you changed profiles of your Google account, you cannot use it to re-setup a phone within 72 hours.
It has nothing to do with your Samsung account. It is a new security feature (theft protection in Lollipop 5.1).Samsung account can be used to unlock the screen, wipe the phone, or lock the phone to a specific SIM card. But it has nothing to do with the Android setup.says. I have a “Unable to recognize finger print, enter backup password to unlock device.” I don’t remember ever even setting up a backup password, but I understand from reading that I must have. I now have a “Unlock via Google” option which will not unlock. It says “invalid user or password”.
I went in on PC to change my password this morning thinking perhaps I had the wrong password. So now that I am 100% sure of my password, it still says Invalid. I went in and started a Samsung Account but I cant “locate my phone” because my screen is locked. I called the closest Samsung warranty Center and they told me they can’t even locate my phone. I don’t want to reset, I just went to the Grand Canyon and don’t want to lose my pics. When I hooked it up to my PC to try to save my pics, it showed my device, but no photos or videos.ANY OTHER IDEAS?
DO you know what the backup password qualifications are so I can possibly remember mine? Before saving the first fingerprint, it should ask you to set up the backup password. Otherwise, it will not activate fingerprint.For Google account, you must use the first Google account. You also need make sure the phone has internet connection.For Samsung account, it must be added to the phone before the phone is locked. Also,your phone must have Internet connection. It means either WiFi or mobile data must be enabled defoe the phone is locked.
You cannot enable then when the phone is locked. Simon,This comment saved my ass.I was unable to unlock via Google even though I had the right password, and the internet connection was working fine (I was still receiving notifications of incoming WhatsApp messages). This was so annoying that I even changed the password to my Google account in the foolish hope that it’ll somehow help, but this proved to be not only pointless but painful as well: once I changed the password my laptop’s Chrome browser also required me to re-login using the new password, which was fine, BUT to complete the process I also had to put in the new verification code that was immediately SMSed to my yes, you guessed it – impenetrable phone.
And because it was the second SMS I received since the whole thing began I didn’t even had that split-second to catch the code when the notification popped up the lock screen! Needless to say I was besides myself; at the same time, I started to suspect that it has been the “two-step verification system” that has been screwing with me all along, i.e. That it was somehow blocking me from unlocking the phone via Google.At this point I’ve already read this excellent walk-through thoroughly, and having found no reference to my situation or the verification issue I was ready to give up and do a factory reset (since I also think that the Samsung service center wouldn’t offer any other solution). Then I decided to rummage through the replies section and I found the above mentioned comment. At first I wasn’t sure it was really the same problem because the comment speaks of “authenticator”, which is also why it doesn’t come up when you search “verification” on this page. In any case, it worked brilliantly – I turned the damn thing off and immediately succeeded to unlock the phone via Google (using the new password of course).So there. Sorry for going on at such length.
This was all to suggest updating the relevant part of the walk-through, instructing people to make sure that two-step verification is off in the primary Google account when they try this unlocking method. I think this may prevent some unnecessary factory resets.Thanks. Fingerprint and backup password not recognized on S6. Tried password over 5x until Google account to Unlock came up. Gmail Password didn’t work – remembered I had two step verification turned on.
Went into google and turned it OFF. Back to the phone and password was accepted! On the phone went to Settings-Applications-All tab- scroll to find ‘fingerprint’. Clear data and Force Close. Tried my fingerprints didn’t work.
Went into Privacy and safety and realized Private mode access type said ‘fingerprints’ but it was OFF. Swiped to ON.
Went to Screen lock type and it said swipe, even though I had never set a swipe pattern. Anyway I set a swipe pattern just in case my phone locked on me again. Went online, set up my Samsung ‘findmymobile’ account. Created a backup password.
Went back into the phone using my swipe pattern, to fingerprint then tried fingerprints, didn’t work but since I now had a new backup password, used that. Got into fingerprints-edit-remove. Then rescanned them, changed screen lock password back to fingerprints and everything’s ok now! Hello; My S6 will not recognize my password and now has given me a message that I have only one more attempt before the phone will automatically go into a factory reset.
I have read on this site that there has been a problem with this model phone and many have this problem. I did however also read that if I bring proof of ownership to some Samsung service centers they will help me. Does anyone know what service centers will help me? I live in Minnesota.willing to travel most anywhere to get this help. Hello again.Let me clarify what I need: At the beginning of this page it states ( In some regions, they can help you unlock the phone if you can be identified as the owner. But this is not a standard service: most Samsung service centers will insist on resetting the phone.) I need to have it clarified as to what “region” will do this for me if anyone knows.
If they bothered to state this, then it is true. Someone had this service provided with proof of ownership somewhere. I just need to know in what region or even more specifically what service center. I will travel there. Anyone out there know this??
As I know, NOW, no Samsung service centers offer that service. There is a unified policy on this issue now on Samsung detective centers. We will update the page to reflect the new development of this issue.The old time was gone due to more phone theft cases and more legal requirements to access phone data (unlocking a phone is considered as full access of phone data).Your best option (legal) is probably to reset phone if you are locked out and you don’t have a Samsung account to use find my mobile.Please note, since android 5.1, after factory data reset, you will need the Google account that exists on the phone before resetting, to activate the phone. Ok.another issue I have: After the last attempt to enter my backup password; i was prompted that I only had one more chance to enter correctly before a factory reset would be initiated.
Does that mean it will ” automatically ” go into a factory reset? OR will I have to hold down all 3 buttons to do so like I have seen posted everywhere. No place do I see that this phone will ” automatically ” enter into this process. I have been scared to even try one more time because of this. Should I try again or does anyone have knowledge that it will go right into the reset?.says. So I went to the professionals like you suggested. A local cell phone repair shop here in Rochester Mn.
They told me to download “Wondershare Data Recovery” and do it myself or pay them another $100 for them to do it with the same software LOL I paid $49 for the full version.hooked it up to my phone and bingo there were all my pictures and videos! It did take a long time but when I woke up this morning I had all my 3,000 pics and videos recovered and loaded on my external hard drive. My cousin was playing with my phone yesterday and I didn’t worry because I said is fingerprint locked there is not way he would be able to log in. When he gave me back the phone it asked me for my password, I tried 2 times and did not work. Third time I tried it the phone start like if the phone was brand new. I lost my pics, videos and all my files. Is there any idea how can I recover those.
I thought that after many tries the phone will only lock itself. Unfortunately I did not know will factory reset everything. Someone reported before that s6 warned about factory reset after a few failed tries.For most users, it should ask for backup password. Then it may offer unlock with Google account in some regions. It may also temporarily lock the phone for a while before you can try again.If your s6 is reset, it’s hard to recover the files. But the user who reported the issue recovered his files with some commercial tools.
You may check his comments in this thread.For me, I tried many tools a few years back. The successful rate is too low. I don’t trust any of such tools. This fault in Samsung is a pain to say the least.My internet connections were both off, and i’m bricked out.Is there anyway to clear the catch of fingerprint timed outOr even more simple, just allow to switch on Wifi or 4G.My laptop is samsung with sidesync, you would expect, that once synced, it would connect.
But nothing.needless to say, “ring my device”, “find my device” google applications all require net connection, and thus are useless.Help.Must avoid hard restart.Went to Samsung customer service in HK (Where purchased, with receipt),and receiving the most laconic reply: Hard restart.I can’t comprehend that for a “broken nail” the doctor says kill the patient. Simon, Major issue here on my Edge 6 Plus and nobody else can help me. Not only does the fingerprint feature not recognize me, my backup password is being refused as well. I tried signing in with google, that also was denied.So I went to device manager and it shows my old phone. Which the fun fact is, was not a Samsung. This s actually the 1st Samsung I’ve owned! (Probably my last!) I have no trouble signing into google on my pc as well as Samsung.
I can’t figure out why Samsung recognizes my email address but shows my old phone.I contacted my carrier and Samsung and they are no help other than to tell me I have to reset my phone. I don’t want to do this since my phone locked me out on Christmas day and I took many pictures of my family Christmas Eve and that day that will be lost. Please Help!!!!! Due to strict legal requirements, most service centers can only do factory data reset for you.Please note, after factory reset, you MUST use the Google account that existed on the phone before it’s resetb, to activate the phone. Please check this guide on details of this device protection or factory reset protection:Anyway, for android devices, you should set a primary Google account that you use often.
For Samsung devices, in addition, you should setup ac Samsung account on the device. PLEASE HELP.I have connected the S6 to the laptop and it is also online or connected to the internet via wifi and the sim card is in it so it also connected via vodafone network.But on the top left corner of the findmymobile site where it says DEVICE STATUS it says OFF even if the S6 is ON and connected to both wifi and network.Hence i cannot use the UNLOCK MY DEVICE feature.
I cannot even ring it or locate it because precisely it says it is OFF even though it is ON and connected to wifi and network.PLEASE HELP GUYS and THANK YOU for any help you can extend. Your s6 cannot use your laptop’s internet connection. Actually when the screen is locked, you cannot access anything on the phone from the laptop.You need enabled mobile data to connect to internet. If mobile data is not enabled, your S6 is only connected to your carrier’s mobile network, not internet.For WiFi, you also need enable it on the phone. If it’s enabled, S6 will connect to known network automatically when you wake up the screen.But on Samsung phones, when screen is locked, you cannot enabled/disable WiFi or mobile data. You can unlock the screen from find my mobile.
The lock screen should change to swipe after it is unlocked. What exactly do you want to do?To clear fingerprint it reset backup password, you must know the backup password OR your fingerprint is recognized. Otherwise, you have to reset the phone to reset fingerprint.So if your fingerprint is not recognized and you cannot remember the backup password, you cannot use fingerprint even after you unlock the phone through find my mobile. Guys I spent around 15 hours trying to unlock my samsung galaxy s6, and found a solution. You’re welcome. You need google acc+dont need a connection turned on already for this to work (worst case scenario).It didnt recongnize my fingerprints, and my backup password didnt work. Hi I have a serious problem in that I am unable to unlock my phone.
I arrived in Germany last night from the UK and was unable to use my fingerprint scanner. So I attempted to log in with a password which I simply do not recall.
So after several failed attempts at trying the back up password I breathe a sigh of relief when I am asked for my google log-in. Now this I do know. Only the phone will not accept this which is very odd. So I am unable to log in with fingerprint, back-up password or google account (this is definitely right but the phone wont accept it).So I spend most of today sadly, looking at forums on how to unlock my phone. I am still unable to use my phone at this stage and probably for the foreseeable future.Part 2 of my problem is this and here is where using my google account may not be the wisest idea I have ever had as I am also very security conscious with this account.
I go to log into my gmail account on my friends laptop to change the security settings to enbable me to log into my phone finally. This is where it goes from bad to worstMy friends laptop is an unrecognised device and because I have tight security on everything, google have sent me a text to authenticate the device. Sent a text to the phone I can’t get into because it doesn’t beleive my credentials are correct!So I am unable to access my Gmail which is all my own fault, but not able to access my phone which I beleive to be a ssystem glitch as there is nothing wrong with the Gmail credentials.The only thing going against me here is that I just landed in another country so alas I am NOT connected to the internet, so I cannot find my mobile using that really handy samsung portal (which I have successfully logged into) only to be told that I cannot unlock my screen because I am not connected to the internet. I am not connected to the internet because I arrived in another country and haven’t been able to use my fingerprint since.Please help – I do not know what to do next!Thanks in advance,Heidi. So can you list at least a few regions?
I’ve had my phone with my on holidays just to check if it will ask me to log with google account but it didn’t yet. Luckily i had 4g turned on when it blocked. I still didn’t reset and it’d be great to log in again. I don’t have a samsung account and i have tried everything so far i even took it to a a samsung service but they said they couldn’t help. Since it has the latest os it doesnt ask for google login after a few failed attempts like it did on the previous os to my understanding.
I asked if they can downgrade the operation system and they said they can’t.anyway, is taking this to the samsung store again going to help? Sure they MUST be able to unlock the phone if i prove it is mine.else how can i recover my contacts? Can i get lucky when i travel that it asks me to login with google? Or you have to get in the phone first anyway for that to happen first?Thanks.says. Unlock via Google account was removed in marshmallow update in almost all regions.
Even in Lollipop, it is not available in most regions. Samsung never releases a list of models/regions because it was usually requested feature by some big carriers/distributors.
The feature has nothing to do with your physical location: it is baked into the firmware for selected models.Anyway, the only official way to unlock the phone is through Find my mobile currently. This requires a Samsung account on the phone, as you already know.For contacts, you should save to Google account if you don’t use Samsung account.
Contacts in Google account by default are synced to Google servers, and you can access them from any mobile devices or PCs.sajnas ak says. Simon,Thanks for all the information however I am still stuck. I use fingerprint to access my phone but got locked out. Can’t recall my backup password.
Did manage to get in with Google yesterday but am re locked out and that option will not reappear. Phone was locked with wifi,cell phone and phone data enabled. I did not register my S6 Edge device with Samsung but I do have a samsung account which was set up after it locked and is not providing me with much help. Device manager has also been activated since the lock up and shows my location. That’s all I am able to do with your advice so far. What are my options if any going forward?ThanksSteve.
Unlocking with Google account is offered in selected regions. It’s also triggered by certain algorithms. It’s not one-time option as I know. So, it’s hard to see when you will get it. But you can try to power off the phone, wait a minute, then power on.
You can try again. But none can guarantee you can get the option.Anyway, it’s important to remember password/backup password. No vendors including Google want to take responsibilities for unlocking phones for over-stated privacy concerns. Google had to remove the unlock option from Android device manager for legal concerns.For fingerprint, you can register more fingers, or register one finger twice (this will avoid recognition errors).Steve de Klerk says. Megan,I have just been through this and spent 4 long days in Chat help lines to both AT&T and Samsung trying to resolve this and save my pictures, Apps etc. I even tried a local specialist down a dark alley who I thought might have some black magic up his sleeve, but alas, to no avail.
If you are not registered with Samsung’s “Lost my device” before it locks then there is no way to access the phone other than if the “Sign in via Google” screen appears. Although I am led to believe by both of the above parties that this screen should appear after 5 or so incorrect attempts to login, it only appeared once for me and I squandered the opportunity by not changing the backup password while I was logged in. As a result it never came back as much as I tried to reboot and constantly put in false passwords.
In the end I had to factory reset and start from scratch after losing everything. Needless to say I registered with Samsung immediately after I was back up and running and tested it to make sure it was solid. Wish I had better news for you but at the very least I may save you days of futile prayers. Good luck.Steve. I’m going cross-eyed reading all of these suggestions and still not seeing my exact scenario.
I changed my phone’s password on Sunday, which somehow removed the fingerprint recognition AND the very simple password I thought I changed it to wasn’t working. I luckily registered for Samsung’s “Find My Mobile”, but the only way I was able to get into my phone was using the “Lock My Screen” option from that website, where I put in an Unlock Pin that was then sent to my phone and let me in to the phone.
BUT now my phone won’t allow me to change the “Screen Lock Type” without entering the password that isn’t working, and the Unlock Pin that Samsung sent doesn’t do it. I’ve been successfully redoing the “Lock My Screen” option from another device every time I need to get into my phone, but at some point I’ll have to leave the house and be able to get into my phone.It let me set up new fingerprints and a backup password, but it won’t let me change the Screen Lock Type. Any ideas?And I haven’t seen the Google unlock option pop up even once, despite trying to trigger it with multiple password attempts. I’m in the US, so I find it odd that my region wouldn’t be a Google unlock option. I saw a post above on how to Clear Data and Clear Cache and Force Stop in order to clear the fingerprints is there a way to do that with the password?Thanks for all your help! Thanks V’much, not sure why so many other sites i was looking for an answer for the issue so many seem to have had before me – Samsung S6 not taking finger print authentication post software upgrade, backup password failing but not being prompted to unlock via google account” etc. Never mentioned of Samsung’s Find Your Mobile service.
It worked like a charm in a few seconds, when i was almost tired of trying everything else including Android Device Manager’s “Lock” and “New Password” option & almost reconciled to do a factory reset, Thanks for saving my data.would have been frustrating to lose dataThank U once again ?. It seems your phone was updated to Marshmallow. After 14th failed attempts, you have to wait 60 mins fur one more try. Please read this page on the waiting time changes in Marshmallow update.Also on lollipop update, your fingerprint is just a backup and you cannot use fingerprint to unlock the phone in several scenarios. Please read this page on detailed info:Unlock via Google probably will NEVER appear. As you don’t have a Samsung account on the phone, your only choice is to reset the phone ( and lose all data) if you cannot remember the unlock PIN. Just updated to marshmallow it recommended i enter a new password instead of using fingerprint all the time as its better protection, dont know whether i fogot it but it does not accept the password?I managed to unlock it through find my phone but im having trouble resetting the password tried the google method and it says a lock password is already in place and i ended up having to use find my phone again to unlock any help please?Basically i need to reset the password and it asks for the password i don’t know to do it.
In Marshmallow update for Galaxy S6, backup password for fingerprint was removed. You must set PIN/pattern/password for lock screen security first. Then fingerprint can be used. Technically, fingerprint is protected by your PIN/pattern/password.And you cannot use fingerprint to unlock the phone after a reboot, or the phone is inactive for more than 24 hours.We detailed such changes in. You may also check our.Android device manager, as mentioned in this page, can only lock the phone for you if it is unlocked (when the phone is not in your hands). It cannot unlock your phone.Only Samsung’s Find My Mobile can unlock your phone remotely.
After it is unlocked, you should set up lock screen security. Hi there,I’m currently locked out of my phone. It died while I was sleeping and with the new Marshmallow update I can’t use my fingerprint as I always do. I’m trying to use the Samsung find my device page however I’m not able to locate the unlock feature that you’re talking about. I saw that someone else ask this question but it was never answered. Can you please please help me navigate through the page and tell me where to find the unlock feature on the Samsung find my device page the only one that I see is a reactivation unlock feature.
But there is nothing there to unlock the phone. Do you know if this page has changed recently? Because it does not look like the screenshot you have above also. I really thank you for any assistance you can give me after taking the time to read this message. I know you must be very busy and it is appreciated.Thank you in advance.
Hi Simon,I’m trying to help a non tech savvy friend to fix his phone. He’s been locked out because of finger print since last October, he is afraid to try the 5 failed attempts because he is afraid the phone will erase all his data in the phone, he has legal docs he cant risk loosing. I led him to your page here, but he want s to know when the Google unlock was added, he thinks the last update he installed was in Sept 2015.
Do you know when this was added? He writes his passwords down but lost the paper, he’s not even sure which Gmail he attached to the phone. I have him checking if he registered with Samsung, but again he cant find the paper with the passwords.
He absolutely refuses to hard reset due to the sensitive info inside, he can not lose these documents.So my questions are, when did google unlock get added to the update, and will his phone erase the data on it’s own, or only through a reset?Thanks for any help. Yes, if you don’t have a Samsung account on the phone. You probably have to reset the phone. You can reboot the phone into recovery mode, then wipe data/factory data reset. After factory data reset, when setting up the phone, you will be asked to use your Google account that existed on the phones before it’s reset to reactivate the phone. Do NOT change your Google account details before reactivating the phone.You should add a Samsung account on the phone and enable remote access.
This is currently the only official way to unlock the phone when you are locked out.Also remember to backup your important data and files regularly. Most can be done automatically. AlrightI’m hoping you can help. My wife has forgotten her back-up password and her phone is set to needing her fingerprint. After a reset or an update, we need the password. I AM able to unlock her phone with FindMyMobile successfully. However, I want to change her backup password once I gain access.
It is a video to MP3 converter online for you to convert video to MP3. You can choose the 'MP3' option to convert video to MP3, or select 'MP4' to download MP4 video.Takeaway: Besides the free video download, you can get video previews before the video download online. Click on the 'Download' button, and choose a format to free download video. No matter you preview the video, or watch the downloaded video, it's completely ad-free. Picture video kid rock.
Adobe photoshop cs 10 software free download. When I go tosettingslock screen and securityscreen lock typein order to change the type of lock screen, it still prompts me for her backup password. How can we change or recover this back-up password so that we do not need to eternally unlock her phone with FindMyMobile after an update or restart? It’s killing me:-).
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After you unlock the S6 with Find my mobile (you should use unlock option, not lock, by expanding the menu in Find My mobile), the lock screens security should be reset as swipe, and your fingerprint should be removed. You can set lock screen security as PIN or password without asking you for old PIN/password.For fingerprint, there is no backup password after Marshmallow udpate. Fingerprint can only be used after you set lock screen security as pattern/PIN/password. You cannot use fingerprint after a reboot, or after being inactive for more than 24 hours. I cannot express enough how this article helped me out. I forgot the password I had used for fingerprint back up, so when I restarted my s7 edge, after inserting a new SD card, I was promted for the password, I tried every one I could think of, all to no avail. A hard re-set was on the cards, and in the process, I was going to lose all my precious data, I watched many videos and read many articles, and I was resigned to losing everything, until I came across this PIECE OF GOLD.
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Using the Samsung find my phone details as described above, I followed the instructions,and after doing so, in the blink of an eye, my home screen opened. Thank you so very very much. Hi I have a S7.
Followed your instructions and was able to get into my phone. I then went to security settings to see if I could see the screen lock password. But got message try again in 30 minutes. My phone idled and I tried the new pin I had used to unlock and it said try again in 60 minutes.Went back to your step 1 and tried to unlock via find my phone. Now I have a screen message saying device lost I will contact you.and the the try again message is just counting down. I hae no idea how to get back in and what the original password was.
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